Last updated: 08/09/2025
At Social Basics (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://socialbasics.uk, purchase our products, or join our community.
By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, billing address, phone number (when you purchase a product, sign up for membership, or contact us).
- Payment information: collected securely via our payment providers (we do not store your card details).
- Account information: login details, subscription preferences, and community activity.
- Technical data: IP address, browser type, device information, and cookies for analytics and security.
2. How We Use Your Information
We use your information to:
- Provide and manage products, subscriptions, and community access.
- Process payments and maintain transaction records.
- Communicate with you about your account, purchases, or updates.
- Send marketing emails (only if you have opted in).
- Improve our Website, services, and customer experience.
- Ensure security, prevent fraud, and comply with legal obligations.
3. Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:
- Contract: to provide the services or products you have purchased.
- Consent: when you opt into marketing communications.
- Legal obligation: to comply with tax or financial reporting requirements.
- Legitimate interest: to improve our services and protect our business.
4. Sharing Your Information
We only share your information with:
- Payment processors (e.g. Stripe, PayPal) to complete transactions.
- Service providers (e.g. email platforms, website hosting, analytics).
- Legal authorities if required by law.
- We do not sell or rent your personal data to third parties.
5. Cookies
Our Website uses cookies to improve functionality and analyse usage. Cookies may include:
- Essential cookies: required for the site to work (e.g. login, checkout).
- Analytics cookies: to measure traffic and improve performance.
- Marketing cookies: only if you consent, used for targeted ads.
You can control cookies through your browser settings.
6. Data Retention
We keep your personal information only as long as necessary to provide services and comply with legal obligations. For example, transaction data may be kept for at least 6 years for accounting purposes.
7. Your Rights (UK & EU GDPR)
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal obligations).
- Restrict or object to certain processing.
- Withdraw consent for marketing at any time.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at hello@socialbasics.uk
8. Security
We take appropriate measures to protect your personal information, including encryption, secure servers, and limiting access to authorised staff only. However, no system is 100% secure and we cannot guarantee absolute security.
9. International Transfers
As we may use service providers outside the UK/EEA (such as cloud hosting or email platforms), your data may be transferred internationally. In such cases, we ensure safeguards are in place (e.g. standard contractual clauses) to protect your data.
10. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 Email: hello@socialbasics.uk
🌍 Website: https://socialbasics.uk